Thistle (thistle_chaser) wrote,

  • Mood:

Classic Tech Support

Most of our users are engineers, scientists, designers, and other people who are much smarter than me -- I don't deal with AOL types. Despite that, I still get calls like this.

Him: Hello (thick accent). I am having an error. It says something is invalid. There were error numbers between two brackets, but I don't know what they were. Can you help me?

Me: (Suuuuuure. No problem! Let me put on my psychic hat...) Well, can you try to start the tool again and let me know the error message you see?

Him: The computer is in another building.

Surprisingly, I did end up getting him up and running... it just took forever.
  • Post a new comment


    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded